Payment Policy
Last updated: 9 August 2026
Accepted payment methods
We accept the following at checkout:
Credit and debit cards — Visa, Mastercard, American Express, Discover, Diners Club and JCB. Card payments are processed by Stripe.
PayPal — including any payment methods you have linked inside your PayPal account.
Google Pay
All prices are shown and charged in US dollars (USD).
How your payment is secured
Card payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor — the highest level of certification available in the payments industry. PayPal maintains equivalent certification.
We never see, handle or store your full card number. Card details are transmitted directly to the payment processor over an encrypted connection and never reach our servers.
Our checkout is served over TLS (HTTPS) on every page where information is entered.
What appears on your statement
Card purchases appear on your bank or credit card statement as:
PayPal purchases appear with a PayPal prefix, as PayPal applies its own descriptor format to every transaction it processes.
If you see a charge you do not recognise, please contact us before disputing it with your bank. We can identify the order and resolve it, and it is always faster than a bank dispute. Email support@activohub.com with the date and amount.
When you are charged
Your payment method is authorised and charged when you place your order, so we can begin fulfilment immediately.
If an item becomes unavailable after you have paid, we will contact you and refund you in full.
Taxes and duties
United States: any applicable sales tax is calculated at checkout based on your delivery address and shown before you pay.
International orders: the price you pay us does not include import duties, customs charges or local taxes. These are set by your country and, where they apply, are collected by the carrier or customs authority on delivery. They are the recipient's responsibility. We cannot calculate or refund them.
Currency
All transactions are processed in USD. If your card or PayPal account is denominated in another currency, your provider will convert the amount at their own rate and may add a foreign transaction fee. That conversion is between you and your provider; the amount we receive is the USD total shown at checkout.
Failed and declined payments
If a payment is declined, your order is not placed and no funds are taken. Some banks show a temporary authorisation hold on a declined attempt; this is released automatically, typically within 3–5 business days.
Pricing
Prices are subject to change. The price that applies to your order is the price displayed at the moment you complete checkout.
If a product is listed at a materially incorrect price due to an error, we reserve the right to cancel the order and refund you in full rather than fulfil it. We will always contact you first.
Refunds
Refunds are issued to the original payment method. See our Return and Refund Policy for eligibility and timeframes.
Questions
Email: support@activohub.com
Hours: Monday–Friday, 8:00 am – 5:00 pm (PST)
Activohub LLC 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801 United States