Shipping policy
Last updated: 9 August 2026
Free shipping
Free standard shipping on US orders over $49.
Orders under $49 are charged a flat rate, calculated and shown at checkout before you pay.
Processing time
Orders are packed and dispatched as quickly as we can. Orders placed on a weekend or US public holiday are processed on the next business day.
You will receive a tracking number by email as soon as your parcel leaves us.
Delivery estimates
Delivery estimates and shipping costs are calculated at checkout based on your address, and are shown before you pay. All timeframes are estimates, not guarantees — carriers do not guarantee transit times.
Expedited US shipping, where offered, is delivered Monday to Friday only and cannot be sent to PO Boxes.
Delivery can take longer during peak periods — late November through December in particular — and during severe weather or carrier disruption.
Tracking
Every order ships with tracking.
Full end-to-end tracking is available for: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden and Switzerland.
For other destinations, tracking updates stop once the parcel is handed to the destination country's postal service. It is still moving — it just stops reporting.
Track any order at activohub.com/pages/track-order.
Addresses
Please check your delivery address carefully at checkout. We dispatch to the address exactly as entered.
If you spot a mistake, email support@activohub.com immediately. We can usually correct it before dispatch. Once a parcel has left us, the address cannot be changed.
If a parcel is returned to us because the address was incomplete or incorrect, see our Return and Refund Policy — we will reship or refund.
Import duties and taxes
International orders may attract import duties, customs charges or local taxes. These are set by the destination country, are not included in the price you pay us, and are collected by the carrier or customs authority on delivery. They are the recipient's responsibility.
We cannot calculate these in advance or refund them, and we cannot mark parcels as gifts or declare a lower value.
Delays, lost and damaged parcels
If tracking has not updated for some time, or your parcel is marked delivered and you do not have it, email us with your order number. We will open a carrier investigation and resolve it with a replacement or a refund.
If your parcel arrives damaged, send us a photograph within 30 days of delivery and we will replace it at no cost.
Contact
Email: support@activohub.com
Hours: Monday–Friday, 8:00 am – 5:00 pm (PST) We read and answer every message.