Refund policy
Last updated: 9 August 2026
The short version
You have 30 days from the day your order is delivered to request a return. The item needs to be unused, in its original packaging, and in resaleable condition. Email us first — we will send you return instructions.
How to start a return
Email support@activohub.com with your order number and the reason for the return.
We will reply with return instructions and the return address.
Please contact us before sending anything back. Returns that arrive without prior authorisation cannot be matched to an order or processed, and we cannot be responsible for them.
Return address
Authorised returns are sent to:
ActivoHub Returns 5232 NE 152nd Place Portland, Oregon 97230 United States
This is our returns address only. Our registered business address is in Sheridan, Wyoming — please do not send returns there.
What can be returned
Eligible: unused items in original packaging, in resaleable condition, within 30 days of delivery.
Not eligible:
- Items showing wear, damage or use beyond what is needed to inspect them
- Items returned without original packaging
- Items returned more than 30 days after delivery
- Personalised or custom-made items, unless faulty
Return shipping costs
We pay when the item is faulty, damaged in transit, or not what you ordered.
You pay when you change your mind. We recommend a tracked service — until it reaches us, the return is your responsibility.
Refunds
Once your return arrives and is inspected, we will email you to confirm the outcome.
Approved refunds are issued to your original payment method once the return has been inspected. Your bank or card issuer then takes its own time to post the refund to your account — that part is outside our control.
Original shipping charges are refunded only where the item was faulty, damaged or incorrect.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, email us within 30 days of delivery with your order number and a photograph. We will replace it or refund it in full, including shipping, at no cost to you. You will not need to pay return postage.
Cancelling an order
You can cancel any time before your order is dispatched. Email support@activohub.com as soon as possible and we will stop it if it has not yet left the warehouse.
Once an order has been dispatched it cannot be cancelled, but you can return it under this policy.
Incorrect delivery addresses
If a parcel is returned to us because the address given at checkout was incomplete or incorrect, we will contact you and offer to reship it once you cover the reshipping cost, or refund the item price (original shipping is not refundable in this case).
Undelivered and lost parcels
If tracking has not updated for some time, or your parcel is marked delivered and you do not have it, contact us. We will open an investigation with the carrier and put things right — either a replacement or a refund.
European Union and United Kingdom customers
In addition to everything above, if you are in the EU or the UK you have a statutory right to cancel your order for any reason within 14 days of receiving it, without giving a reason. To exercise it, email support@activohub.com within that period.
If you cancel, we will refund all payments received from you, including standard outbound delivery costs, no later than 14 days after we receive the goods back or you provide proof of return, whichever is earlier.
You are responsible for the cost of returning the goods, and for any reduction in their value resulting from handling beyond what is necessary to establish their nature and characteristics.
Nothing in this policy limits your statutory rights.
Contact
Email: support@activohub.com
Hours: Monday–Friday, 8:00 am – 5:00 pm (PST) We read and answer every message.